Reaction Paper #3 - Teams

Virtually every organization — business, school, government, healthcare provider — faces a similar set of challenges. While each organization has a unique set of needs to manage their workforce based on their industry. To leverage the customers' organizations industry domain Kronos broke the sales & services group into Industry Vertical Teams. The Sales & Services organization is broken out into domain expertise of Healthcare, Retail, Public Sector, Service & Distribution, and Manufacturing. This initiative supports the customer by providing deeper domain, solutions, and skills training. The services organization also has a Remote Team known as the “Easy to do Business Team” that delivers solutions to the customer virtually. The mission of the Remote Team is to delight clients by providing strategically priced, highly efficient, and customer focused remote implementations. This will be accomplished while attaining or exceeding revenue, utilization, and customer satisfaction goals; as well as sustaining employee morale.

Kronos is also made up of various cross functional teams; teams that are made up of people from different functional areas within the company—marketing, engineering, sales, and services. These teams are created to determine strategic plans for future product offerings and new product enhancements. Another vital team within the organization is the Service Planning Team. This team will represent service interests in all phases of the product lifecycle to ensure the service organization is able to efficiently and cost-effectively implement and support Kronos products.

Our organization also pooled together the Project Managers who work under the various industry verticals. This internal team’s mission is to improve the overall efficiency and effectiveness of Kronos' project management service offerings affecting both internal and external customers. The team will build the foundation of Project Management that will provide critical, value-adding services, methodologies, education and tools to the following primary customers: project managers, project staff, and client project teams.

The goals of these teams are to innovate, deliver high quality products and service offerings while exceeding customers’ expectations.